Frequently Asked Questions

Web orders are not available at the moment. Should you wish to place an order by phone, please contact the Vacheron Constantin Concierge at 1 (877) 701-1755

Subject to availablity, many timepieces are available for purchase via phone.

Please contact our Concierge at 1 (877) 701-1755 or via email at concierge.us@vacheron-constantin.com.

Due to the limited number of our pieces, we do not offer product reservations.

Please direct any inquiries to the Vacheron Constantin Concierge Service at 1 (877) 701-1755 in order to know if your order can be changed or cancelled.

Yes, all data and payment information submitted through our Concierge is safely secured by SSL encryption (https). We do not retain your payment information, including credit card numbers

You can order a maximum of 5 items in one order.

Once your order has been approved, you will receive an email. If you have any inquiry after placing an order, our Concierge will be pleased to assist you at: 1 (877) 701-1755.

All our products are sent in their box, wrapped and placed in a secured white cardboard box.

Boutique pick-up may be offered, please contact our Concierge Service at 1 (877) 701-1755 for boutique locations.

Once your order is shipped, you will automatically receive a tracking number via email.

Engraving will add 2 business day to the delivery time. Special request might take longer to process, please contact us if you need more information.

All our creations are shipped beautifully wrapped, and may include a gift message of your choosing.

Your package is insured during transit until arrival at your designated delivery address. A signature is required upon receipt.

Please contact our Concierge Service immediately at 1 (877) 701-1755 or send us an email at concierge.us@vacheron-constantin.com

Please contact our Concierge Service immediately at 1 (877) 701-1755 or send us an email at concierge.us@vacheron-constantin.com

Yes, all our creations are shipped beautifully wrapped.

You may include a gift message of your choice on enclosed note card.

Our products are available for purchase via phone at 1 (877) 701-1755, as well as in our Boutique locations http://www.vacheron-constantin.com/en/boutiques-authorized-retailers-customer-service.html

The value of many creations are available on our website. For exceptional pieces please contact our Concierge Service at 1(877) 701-1755.

Watches carry a two-year warranty from the date of purchase.

You may purchase your timepiece with the following payment methods, credit cards (Visa, MasterCard, American Express and JCB), PayPal ( web only) and Wire Transfer ( Phone only).

Payments will be made in USD as delivery is only in the United States.

At this time we do not support multiple credit cards for a single purchase. Please contact the Vacheron Constantin Concierge Service at 1 (877) 701-1755 with additional payment inquiries.

Credit card: Your credit card is charged once your order is shipped; however, your account may show a pre-authorization hold of the payment immediately. Boutique pick-up: you will be charged when your order is shipped from warehouse.

Once an order is placed, it is not possible to change the payment method.

Product prices displayed on our website include applicable VAT based on the shipping country. To ensure that the most accurate pricing and taxes are displayed, please select the country of delivery from our website country selector.

The CVV Number ("Card Verification Value") on your credit card or debit card is a 3 digit number on VISA®, MasterCard® and Discover® branded credit and debit cards. On your American Express® branded credit or debit card it is a 4 digit numeric code. Your CVV number can be located by looking on the back of your credit or debit card. Providing your CVV number to an online merchant proves that you actually have the physical credit or debit card - and helps to keep you safe while reducing fraud.

Yes, all data and payment information submitted through our Concierge is safely secured by SSL encryption (https). We do not retain your payment information, including credit card numbers

We do not offer financing solutions for the moment.

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized please contact our Concierge Service for more details at 1 (877) 701-1755.

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized please contact our Concierge Service for more details at 1 (877) 701-1755.

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized please contact our Concierge Service for more details at 1 (877) 701-1755.

Please contact our Concierge Service for more details at 1 (877) 701-1755.

We do not offer gift vouchers at this time.

Please contact our Concierge Service for more details at 1 (877) 701-1755 or visit your nearest Vacheron Constantin Boutique.

Please contact our Concierge Service for more details at 1 (877) 701-1755 or visit your nearest Vacheron Constantin Boutique.

We are happy to assist you with the adjustment of your leather strap or metal bracelet. Please contact our Concierge Service for more details at 1 (877) 701-1755.

We offer complimentary Express Shipping*
• Express: 1-3 business days*
Please note, delivery times are estimates.
*: delivery options available will be confirmed by our Concierge when you place your order. If FedEx Express service is not available then product shall be shipped by FedEx Standard delivery to arrive within 5-7 business days.

We only accept orders for delivery to the continental United States of America, Alaska, Hawaii or the District of Columbia.

We do not ship to certain addresses, such as military, certain restricted areas, pick-up points (such as but not limited to PickPost & MyPost24 ) or PO boxes.

Boutique pick-up may be offered, please contact our Concierge Service at 1 (877) 701-1755 for boutique locations.

Order status can be followed by visiting "My Account" on the website or by contacting the Vacheron Constantin Concierge Service at 1 (877) 701-1755.

Same day delivery is not offered at this time. We advise you to contact us at 1 (877) 701-1755 for more information on delivery options.

This is not possible. If you want to do so, we invite you to place different orders.

Provided that your timepiece is eligible for engraving, this will add 3-5 business days to the delivery time. Special requests may take longer to process, please contact our Concierge Services at 1 (877) 701-1755 if you need more information.

In order to exchange a product, please contact the Concierge Service at 1 (877) 701-1755 who will assist you in this process. All products selected for an exchange are subject to a quality control check upon arrival back to our warehouse. Exchanges will be shipped if the quality control check is successful. Exchanges are also possible in select boutiques. Please contact the Concierge Service at 1 (877) 701-1755 for a list of selected boutiques.

In order to return a product, please contact the Concierge Service at 1 (877) 701-1755 who will assist you with this process. All products selected for return are subject to a quality control check upon arrival back to our warehouse. Refunds will be issued back in the original form of payment. Refunds are also possible in select boutiques. Please note that refunds requested in select boutiques will be offered in the form of merchandise credit only.

Return shipping is offered free of charge.

Products may be returned within 15 days of delivery.

All refunds will be treated within 14 days from the day you book the return should it pass our quality control successfully.

Once your return has been collected or dropped-off, you may track it's progress using the FedEx Return tracking label number included with your original order.

Gift exchanges and returns are accepted only if the product satisfies the conditions of the return and exchanges policy. Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “gift recipient”) be entitled to receive a refund. If you are a gift recipient and wish to return a product, please contact the Concierge Service at 1 (877) 701-1755 with any inquiries.

Personalized creations are not eligible for return or exchange.

After receiving your return, we will go through a quality check process. If no issue is detected you will be fully refund.